Dear Parents,

Congratulations on the birth of your baby. The staff of the Neonatal Intensive Care Nursery (NICN) and the Neonatal Progressive Care Nursery (NPCN) would like to welcome you. We realize this is an exciting and scary time for your family. We are here to help you through this time of change. We are committed to giving you and your baby excellent care. You should ask questions and share any concerns you have about the nursery and your baby's care.

We recognize that you and your family are the most important people in your baby's life. We encourage you to be with your baby as much as you can. Our top priority is providing you and your baby with excellent care. Our staff strives to keep you and your family informed about your baby's plan of care each day. Please feel free to call the nursery at anytime 704-381-7900 (for the NICN) or 704-381-7100 (for the NPCN) for updates, questions, and to speak to your baby's Doctor or Nurse. Our staff wants to be understanding and caring about your needs while your baby is with us. We hope to exceed your expectations. Our staff will strive to be courteous and friendly to you and your family. We want to respect your privacy as well as the privacy of others. If we do not meet your needs, please let your baby's nurse, the charge nurse, or someone from the management team know.

There are many things you can do to prepare for your infant's discharge day. We want your baby's discharge day to be one of the happiest days of your family's life together. This section of the website  is for you and your family to use. You may also want to print a full version of the Guide as a PDF.

Again, if you have any questions or concerns, please ask any member of the staff working with you and your baby. Remember that an excellent experience is our goal for you. We are here to help you and your family transition from the birth of your baby to your baby's homecoming.

Thank you,

The Neonatal Staff