Have a question about insurance? Below are questions and answers to our most commonly asked insurance questions.

• Will Carolinas HealthCare System bill my insurance?
• Has my secondary insurance been filed?
• Has my insurance company paid the claim and, if so, how much?
  
• My insurance company has stated the diagnosis is wrong. Can you change it?
• The insurance company has paid. Why hasn't the payment posted?
• The insurance company has not received a claim. When will the claim be submitted?

Will Carolinas HealthCare System bill my insurance?
Carolinas HealthCare System bills for most insurance coverage such as Medicare, Medicaid, most Managed Care plans, Commercial, Liability and Worker's Compensation. If you have questions about claims, please contact us.

You can provide Carolinas HealthCare System with your insurance information by:

1. By completing the online Contact Us Form.
2. Call 704-512-7000 and speak with a Customer Service Representative. Calls after routine business hours will be returned within 2 business days.
3. Fax a copy of your insurance card to 704-512-7227. Please be sure to include the patient's name and account number.

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Has my secondary insurance been filed?
Upon receipt of the primary insurance payment or denial, secondary claims are processed. Typically, the secondary claim is submitted with the primary insurance Explanation of Benefits, payment or coverage within days of this notification.

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Has my insurance company paid the claim and, if so, how much?
Once your insurance company has processed your claim, they will send you an explanation of benefits. The explanation will provide payment amounts, adjustment amounts and any denials associated with your benefit plan.

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My insurance company has stated the diagnosis is wrong. Can you change it?
Insurance claims are filed as a courtesy to our patients. Diagnosis and other coding information is received from the physician. Carolinas HealthCare System then uses this information to assist in the preparation of your claim. If you believe there is an error on the claim, please contact us.

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The insurance company has paid. Why hasn't the payment posted?
Patient Accounting posts payments received from insurance companies promptly upon receipt. You should receive a statement within 2 weeks showing your insurance payment. Typically, you will receive the insurance's Explanation of Benefits prior to the hospital actually receiving payment.

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The insurance company has not received a claim. When will the claim be submitted?
Insurance claims are submitted within days of your medical care. In non-routine cases, we may have to request additional information from your physician before filing your claim. If you have concerns about the timeframe, please contact us for additional information and research.

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